Massageworks

 

Our Policies

Respecting each other's time

 

Missed Appointments

When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly for us and prevent us from catering to other clients.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.

Cancellations

In the event that you unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied. We also understand that life happens and circumstances may occur that are beyond your control. In those cases, please call to discuss the situation with your therapist.

 

 

Privacy
Respecting your on-line privacy

 

Respecting your privacy is important to us; We are committed to safeguarding your privacy online.We have posted this privacy policy to help you understand how your personal information will be treated when you use our services.

Information collected via this website is limited to what we need to provide you with the best possible service available anywhere. It will not be sold, or rented to any individual, group, corporation or agency. Release of your information occurs only when you give consent; or when it is required to deliver a requested service to you.

 

Information Automatically Collected

Like other websites, this one automatically gathers anonymous information about you such as your Internet address, the date and the time you visited our site, and the pages you viewed. This information is collected specifically to better understand how our website is being used and to improve its effectiveness.

Email Address and Contact Information

When you send us e-mail or when you request an appointment, we acquire your email address. We use your email address to acknowledge your appointment request and/or reply to your questions, and  may store your communication and reply in order to provide you with a high level of client support.

We may also use contact information collected on this website to contact and correspond with you regarding the services that you requested and other related services we may offer.

Booking Services

When you book appointments through our website, we collect and store information about you necessary to complete your booking and to ultimately provide you with the requested services.

Protecting Information

We protect your information with appropriate safeguards and security measures and retain your information only for the time it is required for the stated purposes. Only those involved in processing data have access to this information.